SUNSET PLAZA BEACH RESORT & SPA | ONLINE STORE
The Sunset Plaza Beach Resort & Spa online store, operated by INMOMILIARIA ZIG, S.A. de C.V., located at Diego Rivera 121, Zona Hotelera, Las Glorias, ZIP Code 48330, Puerto Vallarta, Jalisco, Mexico, allows guests with a valid reservation to purchase products and services to enjoy during their stay. By making a purchase, the guest accepts these Terms and Conditions, without prejudice to their rights under applicable law.
Products and services are subject to availability and to the features, dates, and conditions specified in each description. Prices are shown in Mexican pesos (MXN) and include applicable taxes, unless otherwise specified by law. Payments are processed through Stripe, where the guest enters their payment information directly.
The photographs, videos, and other visual materials presented in the store are for illustrative and reference purposes only. The presentation, decoration, appearance, and other details of the products or services may differ from the images shown. This does not alter the essential characteristics, quantities, or conditions expressly offered and agreed upon.
Once payment has been made, the guest will receive the information regarding their request. The service will be confirmed once the relevant department at the hotel or the corresponding provider verifies its availability and sends a confirmation. If it cannot be confirmed, an alternative will be offered or a full refund of the amount paid will be provided.
Cancellations requested at least 7 calendar days in advance of the service date will entitle the guest to a credit equal to 70% of the amount paid, which can be used toward participating products and services at the hotel.
The credit will be personal, non-transferable, and valid for 12 months from the date of issuance. Cancellations made less than 7 days in advance will not result in credit or a refund, except for any rights legally owed to the consumer.
Services provided by third-party vendors, such as tours, activities, and transportation, do not allow voluntary cancellations or refunds, unless otherwise required by applicable law. This condition must be disclosed before payment is made.
Changes may be requested at least 7 calendar days in advance and are subject to availability and confirmation by the responsible department. No change will be considered authorized until the corresponding confirmation is received.
If the guest does not arrive on the confirmed date and time, the service will be considered unused, and no refund or credit will be issued, unless otherwise required by applicable law.
If a service cannot be provided due to circumstances beyond our control that require the hotel or the service provider to cancel it, a 100% refund of the amount paid will be issued via the same original payment method. This policy applies to both hotel services and third-party services.
The guest must provide accurate and complete information, arrive on time, and comply with the specific terms of the service booked. Requests for cancellation, modification, or clarification must be sent to hello@hotelsunsetplaza.com, including your name, reservation number, and the service purchased.
These Terms and Conditions shall be interpreted in accordance with applicable Mexican law, while respecting the consumer's inalienable rights. Any amendments will be posted at https://store.hotelsunsetplaza.com/ and will not retroactively affect purchases already made.
Last updated: October 12, 2026.
SUNSET PLAZA BEACH RESORT & SPA | ONLINE STORE
INMOMILIARIA ZIG, S.A. de C.V., the entity responsible for Sunset Plaza Beach Resort & Spa, with registered address at Diego Rivera 121, Zona Hotelera, Las Glorias, ZIP Code 48330, Puerto Vallarta, Jalisco, Mexico, is responsible for processing the personal data used in its online store: https://store.hotelsunsetplaza.com/.
We may use information from the guest's reservation—including name, email address, reservation number, dates of stay, and preferred language—to provide a personalized experience on our online store without requiring the guest to log in.
Each product or service may request additional information through specific forms, such as the names of the people who will receive the service, dates, times, contact information, preferences, special instructions, and any comments necessary to fulfill the request.
Some forms allow you to voluntarily provide information about allergies, injuries, health conditions, or other special needs. Where applicable, this data will be processed solely to evaluate, coordinate, or adapt the requested service, subject to the data subject’s express consent and in accordance with the protective measures required by applicable law.
We use this information to identify guests, personalize their shopping experience, record the services requested, communicate their details to the appropriate departments, coordinate the provision of those services, send confirmations, respond to inquiries, and comply with applicable legal obligations.
In addition, we may use the data to send promotions, offers, and marketing communications, provided we have the appropriate consent. Guests may opt out of these communications without affecting the services they have contracted.
Payments are processed through Stripe, where guests enter their banking information directly. The hotel does not request or store full credit card information through its online store forms.
When necessary to provide the contracted services, we may share the essential information with the relevant departments at the hotel or with external vendors, in accordance with applicable law and after obtaining the appropriate consent when required.
Personal data must be protected through appropriate administrative, technical, and physical security measures. The information will be retained only for as long as necessary to fulfill the stated purposes and comply with the relevant legal obligations.
Guests may exercise their rights of access, rectification, cancellation, and objection (ARCO), request the revocation of their consent, or limit the use of their data for commercial purposes by writing to hello@hotelsunsetplaza.com.
The request must identify the applicant, describe the request, and include the necessary documentation to verify the applicant’s identity or authority to act on behalf of another. It will be processed in accordance with the procedures and timeframes established in applicable Mexican law.
The online store may use cookies and other technologies necessary for its operation and personalization. Any other tracking technologies must be disclosed in accordance with their purpose and applicable regulations.
Any changes to this notice will be published at https://store.hotelsunsetplaza.com/.
Last updated: October 12, 2026.